At Harvey Developments, we provide services that consistently meet our clients’ needs and expectations while complying with statutory and regulatory requirements.
Harvey Developments is committed to the development, implementation and maintenance of a Quality Management System that is aligned with the AS/NZS International Organization for Standardization (ISO) 9001. This ensures that we always provide high quality works that meet our clients’ requirements.
The International Standards that we apply to all our work use the Plan-Do-Check-Act (PDCA) cycle and risk-based thinking.
Using this approach ensures that our processes are properly resourced and managed. It means that we can see opportunities for improvement as soon as they arise and act on them quickly, keeping our work consistently at the highest standard possible.
Risk-based thinking means that we can pinpoint factors that could cause our processes and quality management systems to differ from the intended results. Using risk-based thinking to put in place preventive controls to minimize negative effects and to make maximum use of opportunities as they arise
The quality management principles covered by the standards we adhere to include:
- Customer focus
- Engagement of people
- Process approach
- Evidence-based decision making
- Relationship management